Data Deletion Instructions

Last updated: June 26, 2026

1. Overview

TheHostlyAI allows hotel clients, authorized hotel staff, and individual users to request deletion of personal data associated with TheHostlyAI services and connected communication channels (including Meta platforms).

2. What data can be deleted

Data eligible for deletion includes:

• Guest messages and conversations processed by TheHostlyAI
• Contact details provided through hotel communication channels
• Integration metadata linked to hotel accounts
• Support requests
• Account-related personal information where applicable

Operational, billing, security or legal records may be retained where required by law, fraud prevention, security, dispute resolution or legitimate business obligations.

3. How to request data deletion

Users can request data deletion by emailing support@thehostlyai.com with the subject line "Data Deletion Request".

The request should include:

• Full name
• Email address
• Hotel or organization name (if applicable)
• Communication channel involved (if applicable)
• Description of the data to be deleted
• Proof of authorization if the request is made on behalf of a hotel or organization

4. Requests related to Meta, Instagram, Facebook or WhatsApp Business

If the request relates to data processed through a connected Meta channel, the user should specify the channel and hotel account in the request. TheHostlyAI will delete or anonymize data stored in its own systems where applicable. Some data may also need to be managed directly through Meta, Facebook, Instagram or WhatsApp account settings.

5. Verification

TheHostlyAI may need to verify the identity and authority of the requester before processing a deletion, especially for hotel, business or channel integration data.

6. Response time

TheHostlyAI aims to review and respond to all deletion requests within 30 days of receipt.

7. Data we may retain

Certain records may be retained where required for:

• Legal compliance
• Billing records
• Security logs
• Fraud prevention
• Dispute resolution
• Enforcement of agreements
• Backup retention cycles