Privacy Policy
Last updated: June 10, 2026
This policy explains, in plain language, what information HostlyAI ("we", "us") collects when you message a hotel through one of our connected channels, how we use it, and how you can ask us to delete it.
Who we are
HostlyAI is an AI assistant platform that hotels use to talk with their guests. When a hotel connects a messaging channel to HostlyAI, we help answer guest questions and manage requests on the hotel's behalf.
What messages we process
We process the messages people send to a hotel through channels such as our website chat and — when the hotel has connected them — Instagram, WhatsApp and Facebook. We only handle conversations on channels the hotel has chosen to connect.
What data we collect
The information in a conversation may include:
- Your name
- Your username or profile handle
- The content of your message
- The language you write in
- The date and time of the message
- The channel you used (for example: web, Instagram, WhatsApp or Facebook)
How we use your data
We use this information only to:
- Reply to your questions
- Handle guest requests for the hotel
- Improve the quality of our service
- Provide support to the hotel team
We do not sell your personal data. We do not use your messages for advertising.
Contact
If you have any questions about this policy or your data, email us at greg@thehostlyai.com.
Data deletion request
You can ask us to delete the data associated with your conversations at any time. There are two ways to do it:
- Email greg@thehostlyai.com with the subject "Data deletion request", or
- Use our automated data deletion endpoint below.
Data deletion URL:
https://thehostlyai.com/api/meta/data-deletionOnce we receive your request, we will delete the data we hold about your conversations.